Senior Technical Digital Accessibility Analyst - Permanent Remote

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

As a Senior Technical Digital Accessibility Analyst at Xero, you will work closely with our Design,Product, Technology, and Customer teams to help drive accessibility of Xero’s customer-facing and internal domains.

As a member of the Design team, you’ll be a critical execution partner to our teams and will influence the accessibility-related actions we take across our globally distributed, rapidly growing team of busy, ambitious and creative professionals.

You’ll contribute to the standard for accessibility engineering excellence at Xero, continuing to develop your accessibility knowledge and skills, and supporting Xero team members in building inclusive products together.

Ultimately, you’ll play an integral role in keeping our digital product and support experiences aligned with our #human value, our purpose and vision, ensuring that inclusivity is embedded in our product development approach.
What you’ll do

Provide technical Front End Development support. You’ll provide solutions for internal accessibility questions and provide responses and workarounds for customer queries.
Conduct Digital Accessibility audits and peer reviews. Using WCAG criteria and best practice as a guide you’ll classify failures and provide recommendations in the context of the Xero Design System. You’ll make periodical improvements for quality and speed.
Conduct manual testing using assistive technology. You’ll test using VoiceOver, NVDA, TalkBack, Voice Control, and Voice Access. Zoom on Mac OS, Windows Contrast themes.
Analyse accessibility insights to inform training and community engagement. Gathering insight from support channels and auditing, you’ll identify priority topics for accessibility training and support documentation.
Review and provide recommendations to improve accessibility processes. You’ll work with Engineering teams to understand their processes and recommend improvements to embed accessibility and support long term behavioural change.
Coach and support product teams. Working collaboratively with your peers, you’ll advise Product, Design, and Engineering teams on WCAG, WAI-ARIA, options, and trade-offs.
Plan and execute projects to build and embed accessibility into ways of working. As part of a multidisciplinary Digital Accessibility team, you’ll strategise and plan work to improve the accessibility capability including training, pair programming and advocacy.
Usability testing with people with disabilities. Facilitate interviews, compatibility tests, and prototype reviews for user testing both in person and using our online platform.
Run training and facilitate events. Making and running hands-on interactive workshops, facilitating Q&A sessions, and community of practice events.

What success looks like

You are trusted by teams for technical accessibility solutions which are executable and improve usability for all.
You are committed to digital inclusion, leading by example by researching and testing with people with disabilities.
You are reliable, precise, and pragmatic.
You lead with coaching, bringing together cross-functional teams to solve complex accessibility challenges.
You build relationships and effectively collaborate across the organisation, particularly with Engineering.
You improve accessibility practices and processes by keeping up to date with trends of emerging technologies and methodologies.
You contribute to and deliver work aligned with the Digital Accessibility strategy and plan.

What you’ll bring

Front-end Development experience or similar (at a Senior Engineer or equivalent level)
Proven Digital Accessibility auditing experience in fast-moving, digital businesses
Proficiency at creating accessible code using semantic HTML, CSS, and JavaScript
Familiar with at least one modern front-end framework/library such as React/Angular/Vue
Expert at using and testing with a variety of assistive technologies across Windows, Mac OS, iOS, and Android
Ability to debug across a technology stack (native mobile experience valued)
Excellent interpersonal skills with the ability to clearly explain accessibility concepts and provide expert guidance
Comfort with ambiguity and ready to step forward to take ownership of solving problems
Experience building accessibility into engineering practices preferred
Experience testing with people with disabilities preferred

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.