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Manager, Digital Accessibility Operations


San Francisco, CA,US

The Manager, Digital Accessibility Operations will be a part of the Digital Marketing team at Salesforce. The Manager will have the responsibility of upholding a high standard of accessibility compliance for

and associated properties. They will have the chance to participate in the building of a program, process and team to help ensure the best customer experience that adheres to the functionality, creative, and brand guidelines.

Establish an ongoing audit process including the strategy for selection of pages and regions to audit

Manages submission of issues and validation of same

Regional enablement on tools such as Siteimprove to allow regional and Cloud WEMs to use the tools directly to check their work for Accessibility issues in the moment

Functionality reviews during development, automated accessibility-specific testing plans and issue submission

Support on process, visualizations and reporting

Frequently communicate with stakeholders, providing key leaders with success metrics that illustrate the effectiveness of programs and investments

At least 5 years QA experience, preferably in a management role

Leadership and management skills

Ability to roll up their sleeves to get into the details and also look at the long-term to establish overall processes between teams

Web design and coding experience , knowledge of AEM and Wordpress desired

Outstanding written and verbal communication and interpersonal skills

Strong analytical skills

Experience in automated testing including unit and functional testing as well as browser-based testing with automated tools


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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.


are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.


do not accept unsolicited headhunter and agency resumes.


will not pay any third-party agency or company that does not have a signed agreement with



Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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