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Digital Accessibility Leader

JP Morgan Chase

Plano, TX Or Wilmington, DE Or Columbus, OH Or New York, NY,USA

We are seeking an accessibility advisor for our customer-facing web and mobile design system. You will work across the product lifecycle to ensure accessibility in components and design patterns reaching millions of Chase customers, as well as working within our accessibility team to promote consistency across the organization.

A successful candidate will be passionate about accessibility in the digital space, work independently, and lead digital accessibility initiatives. They will display a broad knowledge of accessibility barriers, along with tools and techniques for overcoming them. Experience managing online accessibility resources and creating content to support company standards and processes is important. Expert knowledge of current accessibility laws and standards is a must.

Responsibilities will include, but are not limited to:

Providing in-depth accessibility guidance for our primary customer-facing web and mobile design system
Collaborating across roles throughout the product design lifecycle (product, design, dev, testing) to ensure accessibility in design system components and patterns
Recommending solutions to maintain compliance while creating accessible digital products for an excellent customer experience
Continuously challenging existing practices, looking for ways to simplify and/or automate processes, and recommending “Best in Class” practices
Building relationships among stakeholders to foster support for digital accessibility and communicate changes to policies and procedures
Leading technical discussions and decision-making to resolve complex issues
Staying ahead of emerging standards and technologies (web, mobile, document) and analyzing impacts to company standards


Minimum of a Bachelor’s degree in a related field
Related certifications highly desired
Proven experience driving accessibility in digital, customer-facing programs
Expert knowledge of accessibility standards including WCAG 2.1, ADA, Section 508, and the Twenty-First Century Communications and Video Accessibility Act
Expert-level experience in accessibility on a minimum of one platform, and familiarity with a broad range:
Web accessibility on Windows and macOS
Mobile accessibility on Android and iOS
PDF accessibility and digital document standards
Video and other digital media
Working proficiency and development skills in a minimum of one platform:
Web development – semantic HTML, CSS, JavaScript, and WAI-ARIA
Native development (iOS and/or Android)
Broad knowledge of digital assistive technologies
Familiarity with tools for automated and guided accessibility testing
Understanding of processes in the product development lifecycle, including testing, documenting, and prioritizing defects
Teamwork, collaboration, negotiation, and conflict resolution
Working knowledge of Agile and Jira

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