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Lead Accessibility Analyst


McLean, Virginia,US

From smartphone capabilities like Digital Key to Hilton Smart Rooms that allow for integrated entertainment, temperature, and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing:
As a Lead Accessibility Analyst, you will build positive partnerships with the technology delivery teams to ensure that Hilton's digital technology can be used by customers with disabilities. You will participate in our digital technology delivery efforts, serving as the advocate for our guests with disabilities (vision, hearing, motor, cognitive, etc.) and share your deep understanding of accessibility and universal design practices used to achieve compliance with Web Content Accessibility Guidelines (WCAG) and other associated international legislation. You will develop rich, accessible experiences for guests of all abilities during their stay with Hilton!

More specifically, you will:

Support digital initiatives – including marketing initiatives – to ensure consistent, accessible experiences throughout our customer experience.
Implement accessibility strategy set forth by the Accessibility team leadership to include accessibility consultation, implementing accessibility testing methods, and leading success metrics toward continuous accessibility conformance.
Recommend accessibility improvements to the existing design systems and component libraries.
Support product delivery teams in their efforts to design, develop, test, deliver and maintain target accessibility standards.
Review UX Designs (i.e., wireframes, visual designs, and interaction patterns), highlight accessibility considerations using annotations, and write accessibility-specific acceptance criteria.
Identify and deliver on-demand training to improve the teams’ abilities to deliver accessible digital experiences.
Partner with user experience researchers to confirm accessibility considerations are front of mind early and throughout all research undertakings.

What are we looking for:
We are seeking problem solvers who are passionate about growing in a dynamic industry and who love to combine their analytical skills with intuition for business. We believe success in this role will demonstrate itself through the following attributes and skills:

Understand and communicate the business strategies and project key strategic priorities (KSP).
Ability to work within a dynamic environment and prioritize with focus and precision.
Work respectfully and sensitively with members of diverse populations.
Understanding of the assistive technologies currently available for our customers, the technologies used to measure compliance, and remain up to speed on innovations in both.
Familiarity with assistive technology devices including screen readers, screen magnification, alternative keyboard inputs, etc.
Ability to provide technical assistance and remediation guidance to multi-functional teams.
Knowledge of accepted accessibility interaction patterns and standard methodologies.
Familiarity with the Americans with Disabilities Act (ADA), as well as regional and international accessibility laws.
Hands-on experience with WAI-ARIA and how to implement accessibly.
Tactical knowledge of W3C standards-compliant HTML and CSS

To fulfill this role optimally, you should demonstrate the following minimum qualifications:

Five (5)+ years of professional experience with product accessibility, universal, inclusive, and equity-focused design
Three (3)+ years of experience in the accessibility discipline
Three (3)+ years of experience with prototyping and development for software products.
Open and willing to travel up to 10%.

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

BA/BS or Bachelor’s Degree, or Associate’s Degree or High School Degree/GED plus 10+ years of Technology-related experience.
Five or more years of experience in the digital accessibility discipline.
Prior experience in the Hospitality industry.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of parental leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, travel insurance, a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $85,000-$120,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE

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