Accommodations Coordinator II

The Accommodations Coordinator II ensures that all students registered with the Office of Accessible Education (OAE) are provided with approved accommodations, academic or otherwise, required by Federal and State law in support of the University mission of equal opportunity for all individuals. The Accommodations Coordinator I is responsible for providing accommodations in a timely manner, directions regarding approved accommodations, and confidential support to disabled students. This position will also advocate on behalf of the University; acts as a resource to the greater campus and community at large as required under the mandates of Section 504 of the Rehabilitation Act of 1973; The Americans with Disabilities Act Amendment Act, the state of California, Santa Clara University, and the Office of Accessible Education.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. OAE Student Advising

a. Reviews disability-related documentation (i.e. psycho-educational assessments); recommend accommodations, strategies and interventions for disabled students, under supervision of the Director
b. Conducts Intake appointments to complete the interactive process for affording accommodations determined as reasonable and appropriate
c. Communicates resources and policies of OAE and Santa Clara University (SCU) to students, parents, faculty, and staff as appropriate
d. In collaboration with the Director and Assistant Director, acts as the point person for initial intakes for students registering with OAE
e. Orients each student towards their role as a self-advocate
Communicates to faculty and academic administrators approved accommodations and ensures the effective delivery of required accommodations
f. Assists with coordinating housing accommodations
g. Assists with generating reports/queries using OAE online services for OAE and other departments as needed (ie. Law, Housing, Core Curriculum)

2. Note-taking accommodations

a. Coordinates student access to Glean note taking software
b. Prepares letters of recommendation for note takers that choose them
c. Works with payroll for stipends for notetakers

3. Notetaker Supervision, in collaboration with the Office Manager

a. Hires and manages note takers for all approved student requests
b. Acts as a liaison between note taker and the recipient when there are missing notes or issues to troubleshoot
c. Prepares stipends for note takers
d. Notifies note takers of payment procedures and facilitates alternate methods when necessary

4. Alternate Format Books, in collaboration with the Digital Access Specialist

a. Facilitates Bookshare and AccessText memberships for students
b. Keeps records of proof of purchase of books by students
c. Procures books in alternative formats

5. Exam Accommodations

a. In collaboration with the Accommodations Coordinator I, coordinates, schedules, and administers exams to be proctored by OAE, including undergraduate, graduate student, and Law School exams
b. Maintains the academic integrity of exams
c. Assists Accommodations Coordinator I with student proctors, readers, and scribes before, during, and after the administration of exams

6. Assistive Technology, in collaboration with the Digital Access Specialist

a. Manages and collects student data concerning use of Glean note taking software
b. Maintains familiarity with various access-oriented softwares for screen reader and text-to-speech, recording technology, speech to text and voice technology (i.e. ZoomText, Dragon Naturally Speaking, Read&Write Gold, JAWS, etc.)

7. In collaboration with the Digital Access Specialist, supports

a. The AIM system communications to students from application to intake
b. Updates email communication templates as well as AIM templates for data integrity
c. Provides training and technical support to staff and students
d. Periodically archives inactive students and/or removes graduated students from the system
e. Sends reminders as needed to students to request accommodations

8. Provides administrative support for OAE

a. In collaboration with all OAE Staff, exercises responsibility for delivering high-quality reception, appointment, referral and troubleshooting in the department
b. Interacts with students, parents, staff, and faculty in a sensitive, confidential, and professional manner
c. Assists with new student registration and incoming student orientation

9. Coordinates with other campus departments

Provides information about students and their accommodations as deemed appropriate to other departments to facilitate student accommodations.

10. Provides Work Direction
a. Schedules and manages Sign Language Interpreters, CART, and Real Time Captioners.
b. Fields on-call inquiries for proctor questions after work hours

11. Other duties as needed

GENERAL GUIDELINES

Recommends initiatives and implements changes to improve quality and services.
Identifies and determines the cause of problems; develops and presents recommendations for improvement of established processes and practices.
Maintains contact with customers and solicits feedback for improved services.
Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
Researches and develops resources that create a timely and efficient workflow.
Prepares progress reports; informs the supervisor of project status; and deviation from goals. Ensures completeness, accuracy, and timeliness of all operational functions.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. Santa Clara University is committed to diversity and inclusion, therefore, it is vital all candidates seeking employment be committed to and demonstrate skills, knowledge, and awareness to serve the unique needs of our diverse campus community.

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

Considerable time is spent at a desk using a computer terminal
May be required to travel to other buildings on the campus
May be required to attend conference and training sessions within the Bay Area or in- or out-of-state locations

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment.
Mostly an indoor office environment.
Offices with equipment noise.
Offices with frequent interruptions

KNOWLEDGE

Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as a commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs of the diverse campus community of Santa Clara University.
Familiarity with Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, the ADA Amendments Act (ADAAA) of 2008, and other applicable laws, current statutes, litigation and best practices pertaining to the provision of services to post-secondary students with disabilities is preferred with a commitment to increasing one's knowledge.

SKILLS

Excellent written and oral communications skills, accuracy and attention to detail.
Demonstrate problem-solving, negotiating and conflict resolution skills.
Computer literacy, with competencies in Microsoft Office, Google Suite
Understanding of databases and their management.

ABILITIES

Ability to efficiently multitask, work under pressure, handle frequent interruptions and meet deadlines.
Ability to encourage and motivate students and staff, and work effectively in a fast-paced work environment.
Operate in a highly confidential manner.
Ability to respond to an emergency situation in a timely manner.
Ability to quickly learn and apply a variety of state, federal, and SCU policies and procedures.
Ability to articulate the needs of students and to design programs to meet those needs.
Ability to create programs that are responsive to a diverse and multicultural environment.
Ability to deal with sensitive and challenging administrative and interpersonal issues in a positive, proactive manner.
Ability to develop and train end-users (disabled students and faculty) on appropriate adaptive technology and alternative media.
The ability for clear, cogent written and oral communication.
Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
Ability to advise students individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions.
Ability to function autonomously, when needed.

EDUCATION

Bachelor's degree required or equivalent combination

YEARS OF EXPERIENCE

3-5 years of work in a student services-related field required
5 years of related experience in learning theory, education/special education, higher education administration, college student personnel, counseling, social work, psychology or related field preferred
EEO Statement

​ Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu .