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Digital Accessibility Coordinator

City of Manitou Springs

Manitou Springs, CO,US

Under the direction of the City Administrator this position leads the implementation and management of the Digital Accessibility Transition Plan. This position serves as a liaison to Department Directors and Elected Officials, and provides subject matter expertise regarding Accessibility, to include, but not limited to, Title II of the ADA, and the Colorado ADA; adheres to all local, state, and federal laws and regulations, including but not limited to compliance with the WCAG 2.1 A & AA digital accessibility guidelines.

Essential Job Functions

Lead the implementation and ongoing management of the 2024 Digital Accessibility Transition Plan.

Serves as the main point of contact for public-facing comments, questions, and complaints around digital accessibility to ensure responses are appropriate and the City is compliant with requirements.

Develop and update digital accessibility grievance procedure, including tracking of all complaints, grievances, areas of non-compliance and resolutions.

Provide accessibility reviews of website and digital resources, create reports on identified issues along with recommendations for solutions to accessibility barriers based on applicable standards and accessibility guidelines.

Participate in the design, assessment, and adoption of digital products utilized and maintained within the City’s digital structure.

Establish guidelines, best practices and standards related to designing and maintaining accessible websites, IT software systems and online materials.

Perform accessibility evaluations for websites and applications under consideration for purchase and deployment.

Utilize and coordinate with the State of Colorado Office of Information Technology (OIT) to meet technology accessibility requirements including, but not limited to Compliance with Colorado HB21-1110 Colorado Anti-Discrimination Act (CADA).

Create, maintain, train employees and review compliance with the City’s Digital Accessibility Transition Plan.

Coordinate with the Public Information Officer to provide accessibility oversight, guidance, updates, training, and support for the City’s website.

Coordinate with the City Clerk’s office regarding digital records management retention and storage technology projects involving the development, modification, and upgrade of the City’s information infrastructure, computer systems, and/or related.

Plan, schedule, and prioritize records activities and projects to ensure accomplishment of goals and objectives.

Coordinate activities with internal and external customers, including contractors and vendors.

Additional duties as assigned.

Knowledge, Skills and Abilities
Knowledge, Skills, and Abilities - •
Knowledge of local, state, and federal laws and regulations regarding Digital Accessibility, including Title II ADA, and Colorado HB21-1110.

Knowledge of methods and techniques to enable individuals with disabilities to access digital services.

Knowledge of principles and practices of records management, and proficiency with software and databases.

Ability to lead and train others in Digital Accessibility and ADA standards and related concerns.

Analyze data and statistics, prepare reports, and deliver information in an accurate and comprehensive manner.

Ability to plan, schedule, and organize effectively and efficiently.

Ability to assess situations and make prudent decisions and recommendations and apply conflict resolution and problem-solving skills.

Communicate effectively, including the ability to deliver effective written and oral presentations.

Ability to utilize computer technology for communication, data gathering and reporting activities.

Experience providing training and creating and updating training materials.

Strong skills with Adobe Acrobat and Microsoft Office.

Familiarity with common tools for creating braille, tactile graphics, large print, and PDF documents is a plus.

Experience using screen readers and text-to-speech tools to test accessibility is a plus.

Experience in and understanding of best practices for remediating accessible documents and meeting WCAG criteria.

Demonstrated ability to write contextually meaningful alternative text.

Additional Information


Bachelor's degree in computer science, human-computer interaction, technology, technology accessibility or related field is desired. An equivalent combination of education and work experience will be considered.

Minimum of one year of professional experience in document accessibility.


Selected candidates are subject to post-offer, pre-hire screenings, to include, but not limited to, background check.

Salary Range: $76000 - $80000

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