Senior Accessibility Analyst

Join the chase.com Web Production team as a Senior Accessibility Analyst and embark on a rewarding career path where you will play a crucial role in conformance testing for web pages. This role offers you the opportunity to showcase your skills in verifying adherence to the W3C WCAG 2.1 standards and compliance with the Americans with Disabilities Act, Section 508, and other accessibility related laws. Be part of a team that values your expertise and commitment to enhancing web accessibility.

As a Senior Accessibility Analyst in the Web Production team, you will play a crucial role in facilitating conformance testing for web pages. Your responsibilities will include verifying compliance with the World Wide Web Consortium's Web Content Accessibility Guidelines 2.1 standards and ensuring adherence to the Americans with Disabilities Act, Section 508, and other laws related to accessibility. This position offers the chance to experiment with new concepts, act as a subject matter expert for the wider team, and work closely with our partners. Your enthusiasm for digital accessibility, excellent communication abilities, and understanding of current accessibility standards will be vital for your success in this role.

Job Responsibilities:

Performing all testing activities for initiatives across one or more assigned projects against a robust process with thorough documentation
Collaborate with our partners by discussing defects and offering solutions ranging from design, entry in a CMS, and high-level code guidance
Participate in review of standards, tools, and processes
Create documentation as needed



Required qualifications, capabilities, and skills:

Demonstrate experience driving accessibility in digital, customer-facing programs
4+ years of quality assurance experience (system testing, planning / coordinating test activities, responsible for test case development and defect resolution, use of ALM or JIRA)
Knowledge of accessibility standards including WCAG 2.1, ADA, Section 508, and the Twenty-First Century Communications and Video Accessibility Act
Experience in accessibility on a minimum of one platform, and familiarity with a broad range of others:
Web accessibility on Windows and macOS
Mobile accessibility on Android and iOS
Video and other digital media
Broad knowledge of digital assistive technologies (i.e. JAWS, NVDA, VoiceOver, TalkBack)
Good communication, critical thinking, and creative problem-solving skills required
Ability to work together, interpersonal and with or without direction is imperative


Preferred qualifications, capabilities, and skills:

Experience in WAI-ARIA, HTML, CSS, and JavaScript related to accessibility failures
UAT and/or accessibility testing or developing for accessibility
Familiar with CMS - AEM a plus



About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.