Accessibility Program Manager

Are you a curious, smart, self-driven Program Manager who has a passion for accessibility and loves working in collaboration to deliver moments of delight for customers? Are you driven to lead large-scale, complex programs that will result in experiences where customers and users can be at their best and thrive? Are you excited by collaborating with management and senior leadership in a highly-matrixed environment, while being responsible to deliver results?

Come and join the Thomson Reuters Accessibility team as we grow and transform Thomson Reuters into a user focused, customer-obsessed organization. We aren’t just changing the way customers engage with us, we are transforming and reimagining our business. In this role, you will be a trusted, respected partner that leads highly visible projects. Additionally, you will partner closely with leaders and senior leaders across Product, Design, Engineering and the broader enterprise working to ensure our products and services are accessible. To start, you will be managing and facilitating end-to-end activities including the remediation of established products servicing Tax, Corporates, and Legal professionals. Over time, this will expand to broader business programs driven by the Accessibility program. We promote an agile, collaborative, supportive environment where diverse thinking, innovative design, and experimentation is welcomed and encouraged.

About the Role

As an Accessibility Program Manager, you will:

• Define, scope, and lead large, highly visible, complex programs while working with management at all levels to ensure objectives are achieved
• Lead collaboration across Design, Engineering, Product Management (PM), and other business teams to develop and manage end-to-end project plans and budget, while ensuring on-time delivery
• Oversee the analysis, design, development, testing, implementation, and post implementation phases of Accessibility related work
• Oversee the process and completion of gathering requirements and fixing issues to enhance the customer experience
• Lead resolution of complex obstacles. Anticipate bottlenecks, provide escalation management, and articulate risks, trade-offs, and recommend prioritization based on a balance of business needs, constraints, and customer impact
• Create, maintain, and disseminate project reporting, budget tracking and information to stakeholders and senior management
• Establish and execute comprehensive communication plan – includes establishing channels, meeting cadence, reporting/status updates and process with key stakeholders and senior leadership
• Build Accessibility subject matter expertise
• Partner with teams to create an environment of trust by establishing a feedback loop to improve how we work
• Advocate for a customer-obsessed approach by understanding key user scenarios to help influence priorities across the business
• Put repeatable processes in place that help us plan and manage multiple parallel projects and run our business
• Seek opportunities to make improvements to larger team efficiency, process, and deliverable quality
• Be a mentor to others

About You

You’re a fit for this role if you have:

Basic Qualifications:

• Bachelor’s degree or equivalent experience
• 5-8+ years of project or program management experience
• Demonstrated execution and expert level understanding of project management methodology
• Ability to manage multiple projects and competing requests simultaneously and under high pressure, tight deadlines, and moments of ambiguity
• Ability to partner effectively in a highly matrixed organization
• Experience working with Azure DevOps, JIRA or equivalent project management tools
• Knowledge of SDLC and product development lifecycle in waterfall and Agile projects
• Demonstrated understanding of UX roles and engineering roles, function and process
• Expert in Microsoft Excel, Work, PowerPoint, Project (or equivalent application)
• Strong written and verbal communication skills including the ability to tailor communication and approach while influencing audiences of all levels

Preferred Qualifications:

• Experience leading or working in the Accessibility industry, including knowledge of WCAG, Assistive Technology, and how people with disabilities use the web or software.
• Project management or Agile certification (e.g. Certified ScrumMaster, Professional ScrumMaster, PMP, PMI-ACP or similar)
• Product development, web, mobile or multi-channel experience

What’s in it For You

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Learning & Development:
o Exposure to a wide breadth of leading-edge technology
o Career growth - ability to work on multiple projects and/or with various teams
o Professional growth and development opportunity through various training programs, conferences, networking events, in-house speaker series etc.
o Access to Hackathons, Unconferences, Harvard Manage Mentor and more, we offer learning opportunities for everyone
• Benefits/Perks:
o Health benefits
o Savings/investment plans
o Paid time off (including time off to volunteer and extended parental leave)
• Flexibility: We've been named as one of Forbes, Best Companies for Work/Life Balance
• Global Opportunities: We have employees in over 90 countries, working across 3 different industries
• Your wellbeing: We offer a program that focuses on making our lives healthier