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Technical Solutions Engineer

eSSENTIAL Accessibility


Reporting into our Manager, Solutions Engineering, you will have end to end ownership of the technical portion of eA’s sales processes. This is a newly created position in a critical function for eA due to its multidisciplinary impact, and will directly fuel the success of our product, marketing and sales deployment.

Act as our technical expert in all aspects of our products and how they integrate in client systems and processes. Our TSE will be highly Client-facing, engaging with C-Suite stakeholders from Fortune 500 businesses globally, and will have to display credibility, empathy, and be able to ‘connect’ with our Client audience. We are not looking for a ‘demo jockey,’ rather someone who can act as a program level expert, diagnose and pinpoint Client ‘pain points’ and then work highly collaboratively and cross-functionally to identify best-in-class solutions.

Collaborate with Sales and Client Success to understand client technical requirements and provide solutions support.

Connect directly with customers to guide discovery conversations and deeply understand customer needs, goals, and pain points.

Serve as a product evangelist and subject matter expert to our technical community.

Solicit and log client feedback and collaborate with product management to drive our technical roadmap in the right way.

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