Accessibility Lead for Marketing Cloud

Job Category
Products and Technology

Job Details

Department Description
The Salesforce User Experience team is made up of over 250 super-talented and hard-working interaction designers, visual designers, and front-end engineers who collaborate closely to bring Salesforce products to life. We are a User Centered Design shop that values customer success and happiness. We are a passionate crew that has fun while working UX magic.

Role Description
As an Accessibility lead supporting Marketing Cloud, you'll be looked to as an expert, mentor, and evangelist for creating accessible products. You will work closely with other UX disciplines, developers and product management to enhance existing accessibility features and help create new ways to make these clouds accessible. You are passionate about accessibility and are excited about the opportunity to transform the way Salesforce products are built. If you love solving problems, gravitate towards collaboration, and strive for quality, then this is the job for you.

Responsibilities

Partner with Marketing Cloud product management, designers and developers in delivering accessible products and features by providing expertise and establishing best practices throughout the release cycle.

Collaborate with designers to review designs to ensure that accessibility is baked into the product well before development starts

Assist developers in solving accessibility problems. Deliver specifications to solutions so they can meet web accessibility standards in their deliverables.

Work with product teams to test UI through manual review and automation. Diagnose issues and recommend solutions.

Work with our Director of Accessibility Compliance to ensure products are regularly audited, and corresponding VPAT accessibility conformance reports are published.

Partner with the product team to track accessibility work and priorities. Regularly meet with stakeholders to promote the benefits of accessibility, and hold teams accountable.

Conduct outreach and training with product managers, designers, developers and doc writers to drive best practices. Facilitate and encourage collaboration and transparency across disciplines, geographies, and company departments.

Function as an authority on accessibility, staying ahead of trends in disability advocacy, universal and inclusive design, and web standards.

Experience / Skills Required

Expert in industry accessibility standards including WCAG 2.0/2.1 and ARIA.

Working knowledge of assistive technology, including JAWS and NVDA and their hands-on usage with web browsers.

Experience in reviewing visual and interaction designs, content and documentation, for accessibility issues; diagnosing causes and recommending solutions.

Strong background in the web standards-based development of accessible, interactive web UI using HTML5 and ARIA. Ability to review implemented UI and code, diagnose issues and recommend solutions.

Familiarity with Voluntary Program Accessibility Templates (VPATs) audits and compliance reports

Ability to learn new UI technologies for the purpose of training engineers and conducting reviews

Ability to drive accessibility awareness and implementation for large initiatives by forming positive working relationships with Designers, Content, Engineers, Product Owners.

Able to work independently as well as with a variety of different people and roles

Self-motivated, good communicator, and able to lead brainstorms and reviews. Demonstrated excellence at reviewing and communicating accessibility changes and updates from small details all the way up to high level direction.

Preferred Skills

Experience building interactive web prototypes to test theories for accessible UI

Familiarity with modern web development frameworks, e.g. Web Components, ReactJS

Experience with accessible mobile development and testing

Experience with accessible motion and animation CSS

Experience with Salesforce products