Digital Accessibility Analyst - eCommerce UX Team

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. In 2018, Costco contributed over $39 million to organizations such as United Way and Children's Miracle Network Hospitals.

Costco IT is responsible for the technical future of Costco Wholesale, the second largest retailer in the world with wholesale operations in twelve countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco consistently ranks in the top five of Forbes “America’s Best Employers”.

Costco is looking for an experienced Digital Accessibility Analyst to join the IT eCommerce User Experience (UX) team. The Digital Accessibility Analyst is responsible for ensuring eCommerce web properties meet the W3C’s WCAG 2.1 AA accessibility standards as well as accessibility related laws globally. The ideal candidate will be an empathetic and collaborative problem-solver who communicates effectively with a diverse group of stakeholders who is committed to delivering accessible websites and apps for all Costco business areas.

If you want to be a part of one of the BEST “to work for” companies in the world, simply apply and let your career be reimagined.

ROLE

Manages and schedules ongoing audits for all Costco websites and mobile applications assessing accessibility compliance. Manages, analyzes and responds to all accessibility audits with external accessibility vendors.
Tracks, reports and assists e-Commerce project / product teams (User experience, business requirements, development and testing, and business content).
Tracks, reports and assists eCommerce business working with third parties, in resolving accessibility issues/findings for all digital properties.
Communicates findings to leadership teams (IT & business) and holds teams accountable to established practices and supporting established compliance guidelines.
Establishes ongoing mandatory accessibility training for eCommerce teams (User experience, business requirements, development and testing, and business content).
Creates and maintains Accessibility Best Practices documentation to host audit findings, remediation plans, best practices and recommendations. Documents training materials, tutorials, relevant accessibility links, third-party sites or integrations accessibility standards and governance.

REQUIRED

Minimum 2 years’ accessibility experience with analysis, and design in a digital enterprise environment.
Knowledge of accessibility standards like the WCAG 2.1 AA.
Experience with assistive technology (e.g. screen readers, magnifiers, alternative input, etc.) for desktop and mobile. Demonstrated proficiency with selecting appropriate UI patterns and applying user-centered design (UCD) methodologies to effectively solve accessibility design problems.
Strong understanding of responsive web design principles, techniques and frameworks.
Experience with front-end development technologies (HTML/CSS/JavaScript).
Excellent task management and organizational skills with ability to work collaboratively with multiple groups or self-directed as needed.
Strong presentation and facilitation skills to clearly communicate assistive technology needs and design decisions to multiple stakeholder groups.
Strategic thinker able to act tactically and solve problems quickly.
Ability to manage multiple projects at one time.
Empathy, passion, and drive to ensure all customers have access to and the ability to use Costco websites and apps.

Recommended

Bachelor's degree in Human Computer Interaction (HCI), Design, or a related field.
Certification in Accessibility a plus.
Knowledge of react, single page accessibility patterns and mobile accessibility.
Familiarity with Websphere and hybris/SAP eCommerce platforms.

Required Documents

Cover Letter
Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.