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Senior Accessibility Specialist

GBH Boston

Boston, MA,US

GBH enriches people's lives through programs and services that educate, inspire, and entertain, fostering citizenship and culture, the joy of learning, and the power of diverse perspectives.
At GBH, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission. As a result, the majority of our staff are hybrid and work both from home and onsite. Our current hybrid approach requires staff to work onsite a minimum of two days each week, every Tuesday and one other day, to be determined by their business unit. Hybrid staff are also welcome to come in additional days each week or may be asked to come in on other days by their manager.
Making any digital service or product accessible increases opportunities for organizations to broaden their reach to the largest possible audience. GBH’s National Center for Accessible Media (NCAM) partners with industries of all types that have recognized the need for accessible content, interactivity, and functionality throughout all stages of the digital experience. However, "accessibility" means something different for each industry, organization, audience, and product. With that in mind, NCAM tailors its consulting services to meet a broad range of needs and expectations.
The role of the GBH/NCAM Senior Accessibility Specialist is to be technical lead on projects which identify and document accessibility obstacles in websites and applications on desktop and mobile devices. With deep experience in digital accessibility requirements, testing, and remediation, the Senior Accessibility Specialist will work with NCAM's team of accessibility analysts and clients to test and validate materials against accessibility policies, regulations, and best practices, and to consult on the effective integration of techniques to create materials that are as accessible as possible. The Senior Accessibility Specialist will also collaborate with NCAM leadership on client acquisition and strategic planning.

Independently manage projects, serve as primary contact with clients, assign tasks to accessibility analysts, and provide final quality assurance review on evaluations and reports prior to delivery to client.
Assure technical accuracy for accessibility audits and reports developed by accessibility analysts. Audit subjects will include websites, desktop applications, and mobile apps using accessibility-testing tools and assistive technology including but not limited to screen readers and screen magnifiers. These tests will verify compliance with common accessibility policies and regulations, such as the Web Content Accessibility Guidelines and Section 508.
Deliver testing results to clients in conference calls and follow-up discussions to create a roadmap to improve the accessibility and usability of clients' assets.
Prepare and deliver accessibility trainings to clients.
Contribute to the field of accessibility with research and dissemination.
Contribute to NCAM senior leadership planning meetings and assist NCAM Director with proposals and project scopes.
Assist in projects related to accessible content including image and video description, captions, usability, and universal design.


Candidates will possess subject matter expertise in digital accessibility recognized through published original research or other leadership in the field.
The ideal candidate must work independently and collaboratively with colleagues while leading complex projects including coordinating and communicating with high-profile clients.
Candidates will demonstrate an ability to explain difficult things in simple, clear, and accurate language. At the same time, the candidate must be able to speak confidently about complex, technical matters using vocabulary that is appropriate for the subject. NCAM communicates directly with clients at both non-technical and technical levels, and it is imperative that the candidate inspire confidence when speaking.
Candidates must demonstrate an ability to attend to precise details in both testing and reporting.
Candidates must possess strong verbal and written communication skills.


A bachelor’s degree or equivalent work experience required. Candidates will have 6-10 years of experience with NCAM or an equivalent organization. Candidates will have extensive professional experience with accessibility-testing tools, assistive technology, and accessibility policies and regulations including the Web Content Accessibility Guidelines and the ADA. Candidates for this position will have experience with basic Web-development technologies- e.g., HTML, CSS, and JavaScript- and understand how they impact accessibility. Strong developer skills are a plus.

Staff position
Hybrid position
Boston, MA/1 Guest Street
GBH is an equal opportunity employer. The community and audience we serve are diverse, and we wish to foster that diversity in our workplace. Toward that end, GBH does not discriminate against individuals in hiring, employment, or promotion based on race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, disability, veteran or military status, political belief, pregnancy, genetic information, or any other characteristic protected by law.
Application Process Assistance
GBH will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate an accommodation request, contact the Human Resource department by sending an email to
or by calling 617-300-2000.

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