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Accessibility Manager



The Digital Accessibility Manager will work in a collaborative team environment leading our efforts towards being the most accessible bank; by delivering effective, cohesive design solutions that meet the needs of all customers.

You will create and execute a strategic roadmap of accessibility initiatives to build awareness and knowledge across our Crews and Chapters. As well as being responsible for continuous uplift of experiences across digital channels by working closely with squads to maintain a high standard of accessibility.

You will have an opportunity to take ownership of how accessibility standards are implemented by squads, as well as delivering on your own training program and resource kit to uplift skills and knowledge across Digital & Customer.

Your team

The Customer, Marketing and Communication (CMC) division’s purpose is to attract and retain customers through experiences that are not only simple and useful, but also informed by strategy and insight.

The Digital Content and Experience Team, which sits within the CMC division, is responsible for championing experience across all digital channels and platforms. With digital interactions fast becoming the preferred way of banking, we are obsessed with creating the best possible digital experience for our customers, and we place them at the heart of everything we do.

You will collaborate with Experience Designers, UI Designers, Product Owners, Engineers and Test Engineers and across the full portfolio of digital work.

Your impact and contribution

Work with squads and teams to provide accessibility expertise and consultancy, complete accessibility reviews and maintain a high quality of work delivered.
Complete accessibility testing on new or existing digital features across web and mobile.
Develop resources to support and uplift digital accessibility capability for our people.
Utilise customer complaints and compliments data related to accessibility to improve the customer experience.
Deliver training on digital accessibility to a wide variety of audiences across the business.
Engage with other accessibility SMEs across the bank on any group wide initiatives.

We are interested to hear from people who have:

Formal training in accessibility
Proven accessibility leadership experience and experience working directly with technical and business teams.
Extensive knowledge and experience using and testing with assistive technologies and adaptive strategies.
Demonstrated knowledge and experience with WCAG 2.1 & 2.2 accessibility standards and guidelines and WAI-ARIA.
Familiarity with HTML5, CSS and scripting languages is desirable (JavaScript, AJAX).
Experience with accessibility audit and quality assurance tools and processes.
Strong organisation skills and effective written and oral communication.

So, why work at Bankwest?

Working for Bankwest means being a part of a fast-paced team environment, surrounded by other talented designers and digital professionals that can help grow your career.

Benefits at Bankwest:

Our central CBD location and modern offices
A fun and inclusive culture
Flexible working conditions
Discounted financial products

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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