Accessibility Program Manager

Accessibility Program Manager
At AccessAbility Officer, our organizational values are rooted in trust, loyalty, communication, and inclusion. We value and reward speed, technical breath, responsiveness, reliability, and creating solutions.
FYI, we’re a startup. So ambiguity is normal and urgency is gospel, but you’ve got to seriously want to work directly with people with severe disabilities reliant on assistive technology on a daily basis.
Did you know AccessAbility Officer hires individuals living with disabilities, including those who are blind? It’s because we go to work every day with the purpose of achieving our vision. The U.S. disabled unemployment rate is the same as the U.S. unemployment rate.
We’re mission driven, obsessed with achieving our vision, and Ability Is Our Middle Name. Learn more about us at:
https://AccessAbilityOfficer.com/
About The Program Manager Role:
We’re looking for a doer, a builder, a solver, a driver. Someone who’s obsessed with customer happiness, on top of customer requests before they even hit Teams or the inbox.
A strategic partner who wants to be a part of the decisions, to lead, to grow, to expand the opportunities we land, and is absolutely truth seeking.
Our truth we’re seeking? How do we grow this business faster, better, and hire more people with disabilities in the process?
We don’t hold egos. We hold each other up. We don’t take it personal, we take the feedback. We don’t quit, we find solutions.
So there’s a lot of hats to wear, but boiled down, with white-glove service and a customer-centric attitude, the Digital Accessibility Program Manager is customer-facing and represents AccessAbility Officer from project scoping to kickoff to delivery and beyond.
You’re a leader. You’re the main point of contact for customers. You aren’t in the weeds of testing, but you are a subject matter expert, have a depth of knowledge of WCAG and Section 508 accessibility standards for digital assets, a great communicator with emotional intelligence and business acumen that gets the job done, all while ensuring every customer is more than satisfied.
No pressure. Right?
This role includes:
• Scoping the level of effort for projects with prospective and existing clients
• Manage client projects according to established scope, while navigating competing deadlines and customer needs
• Maintain timely responsive communications with multiple clients across email and chat.
• In reports and in live meetings, provide consulting guidance and accessibility program management based on test and report data.
• Answering questions and concerns regarding achieving and maintaining Title II compliance under the ADA for local city and state government
• Perform spot checks for compliance using NVDA
• Use of DARTSuite for accessibility testing, reporting, and remediation guidance against WCAG 2.2 AA guidelines
• Help advance the development of DARTSuite, our proprietary software
• Bringing customers smiles and staying positive as you exceed expectations delivering world-class accessibility services across multiple projects, deadlines, with both internal and external teams
• Bringing your special creativity, problem-solving, value-adding mindset to our team and our customers so we can grow and get better together.
• Sales related activities including participating in meetings, drafting/editing proposals, slide decks, and other sales activities as needed
• Logging labor in your timesheet daily for internal records and customer billing. Very important and no exceptions here.
• Perform other duties as needed and defined.
Skills, experience, and education/credentials:
We’re a Microsoft shop, so Teams, SharePoint, and Office experience is important
3+ years’ experience working in digital accessibility field.
Department of Homeland Security Trusted Tester, International Association of Accessibility Professionals CPWA, or Certified AccessAbility Tester 2.2
Strong knowledge of Section 508, ADA, and WCAG
Able to work independently and collaboratively as part of a diverse team, with minimal guidance.
Understanding of common accessibility barriers people with hearing, physical, speech, cognitive, and vision disabilities experience.

Compensation and Benefits:
$40 per hour ($83,200 per year) with 2 weeks paid vacation
Health benefits with premiums partially paid by AccessAbility Officer
Financial incentives paid based on performance
We recognize most federal holidays and are closed the week of Christmas