Accessibility Governance Advisor I

Purpose of Job We are currently seeking a talented Accessibility Governance Advisor I for our San Antonio, TX facility.

The candidate selected for this position will be a key component of the Accessibility Operations team in USAA’s Member Operational Communications, a part of the Chief Administrative Office. They will work with MetricStream, Tableau, Zoom, Slack, Ink technologies and collaborate with stakeholders across the enterprise to identify and prioritize accessibility risks, develop and advise on mitigation strategies and implement process controls. They will be responsible for conducting oversight inspections, including third party due diligence and review of adherence to the ADA policy. The candidate will gather and monitor data to evaluate and demonstrate the effectiveness of the Enterprise accessibility program.

Applies knowledge of accommodating individuals with disabilities in establishing internal standards, policies and procedures as they relate to a particular domain (digital, documents, facilities, MSR service). Provides guidance on best practices and innovative solutions to meet accessibility standards. Collaborates with stakeholders to identify and prioritize operational risks, develop mitigation strategies and implement process controls. Gathers and monitors data to evaluate and demonstrate the effectiveness of the accessibility program. Serves as an ambassador and advocates the importance of accessibility and its impact to members and the association. Participates in project planning and execution to ensure accessibility objectives are fulfilled.

Job Requirements
ABOUT USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.
ABOUT USAA IT
Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 11 million members who rely on us every day.
We are over 3,000 employees strong, a passionately supportive and collaborative team built on agile principles. We've been a top-two Computerworld 100 Best Places to Work in IT five years in a row and were recently named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine.
See what it's like to work for a company where your passion meets our purpose:

USAA Information Technology: A Realistic Preview

Primary Responsibilities
Performs multiple team roles in the development and implementation of business initiatives.
Acquires and applies business knowledge (products, processes, etc) and subject matter knowledge to work on assignments and business problems.
Gathers and analyzes information and data trends to extract meaningful results.
Develops and maintains knowledge of the competitive landscape and applies that knowledge to identify potential business improvement opportunities.
Approaches business problems with curiosity and open-mindedness and listens to creative suggestions of others.
Demonstrates a willingness to try new ideas.
Proactively shares timely updates and information with relevant parties.
Encourages an open exchange of information and viewpoint.
Easily adapts to shifting or competing priorities and responds constructively to setbacks.

Minimum Requirements
Bachelor's Degree or 4 additional years of related experience beyond the minimum in lieu of a degree.
4 or more years operational experience in a digital, document, building/construction, or customer service environment with knowledge of accommodating individuals with disabilities.

Qualifications may warrant placement in a different job level*
When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Requirements
Advanced knowledge of third-party accessibility risks and experience evaluating effectiveness of third-party control environments.
Knowledge conducting trend analysis and reporting
Experience in a highly regulated industry like banking and insurance.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:
Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 8/30/20 by 11:59 pm CST time .