Digital Consultant 4 - Digital Accessibility Reviewer and Liaison
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.
The Wells Fargo Home Lending is seeking an Accessibility Expert to join the Digital Capabilities team. This position will report to the Manager of the Digital Capabilities team in the Customer Engagement group in Product Strategy & Delivery. This position will work in a highly collaborative environment and will be responsible for providing an internal consultative role to any project teams who have questions or need guidance on how to be in compliance with the Digital Accessibility Policy and WCAG 2.1 guidelines. This position will also contribute towards institutionalizing accessibility as a part of the home lending culture.
Responsibilities include the following:
Serve as a Subject Matter Expert (SME) for questions/needs related to accessibility
Act as Digital Accessibility Liaison for Home Lending aligning with Enterprise Digital Properties Governance requirements
Participate in accessibility testing (with accessibility tools, assistive technologies, manual tools, etc.)
Remain up-to-date on the field of accessibility
Partner with others in Digital Accessibility team to maintain accessibility standards for the organization and track areas of non-compliance
Educate internal team members on the importance of accessibility by enhancing & delivering training presentations
Promote accessibility within the organization; advocate accessibility and ensuring it is brought to the table for customer facing digital projects
Contribute to an online repository for storing accessibility related education, training, artifacts, and resources that are available to internal team members
Act as a liaison between home lending and other lines of business embracing accessibility within Wells Fargo
Interact with & educate 3rd party vendors/providers about accessibility and assist in addressing accessibility issues with 3rd party vendors
Evaluate future vendor for accessibility during the vendor selection process
Work with Client & FA platform support centers to address complaints & inquiries related to accessibility
6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
Knowledge and understanding of accessibility methods and standards, Web Content Accessibility Guidelines (WCAG), or section 508 compliance guidelines
Ability to consult, build, and maintain solid working relationships in and outside of immediate department
Excellent verbal, written, and interpersonal communication skills
Ability to manage multiple and competing priorities
Strong analytical skills with high attention to detail and accuracy
Ability to operate effectively in a geographically dispersed organization
Financial services industry experience
HTML (HyperText Markup Language) experience
Other Desired Qualifications
4+ years working in the field of accessibility and/or user experience (UX)
Experience conducting accessibility testing with a variety of tools including, but not limited to, automated checkers, WAT toolbar, JAWS, etc.
Understanding of coding languages
Strong passion for accessibility & the ability to serve as a strong advocate for this group of users
This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
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