Lead Product Manager, Humana Member portal

Humana is seeking a Lead Product Manager to own the MyHumana Authenticated Channel Experience. In this role, you will be responsible for defining, optimizing, and orchestrating a seamless end-to-end member experience within Humana’s primary digital self-service portal. You will own the strategy, roadmap, and performance of the authenticated web channel ensuring that Humana members can manage their health, understand their benefits, and take meaningful action with clarity and confidence. As the Lead Product Manager, you will operate as the orchestration layer across a complex, multi-domain digital ecosystem — partnering with domain product teams (benefits, claims, care, Stars) to integrate their capabilities into a coherent, personalized, and trusted member experience. Additionally, you will bring a systems-level perspective, deep understanding of member behavior, and the cross-functional credibility to align engineering, design, analytics, and marketing around shared outcomes. Key Role Functions: Channel Strategy & Journey Leadership - Own the authenticated member experience end-to-end — from post-login landing through task discoverability across web and in coordination with mobile - Define and communicate the web channel’s strategic role within Humana’s omnichannel ecosystem: which member needs belong on web, which belong on mobile or assisted channels, and how transitions between them should feel seamless - Identify experience gaps, friction points, and moments where member confidence breaks down; prioritize improvements against member value, business impact, and delivery feasibility - Facilitate cross-functional workshops to align on journey strategy, surface insights, and drive shared prioritization across product, marketing, and domain teams - Maintain a clear, well-documented prioritization framework that senior stakeholders can read and trust Product Experience Ownership - Own the product experience for all authenticated channel surfaces, including homepage/dashboard and personalized member landing experience, global navigation and wayfinding, and in-app notification system and message center - Define the personalization logic, notification strategy, and content frameworks that make the authenticated experience feel relevant to each member’s health journey - Design system governance and component standards across domain-built features - Ensure all surfaces are accessible (WCAG compliant), responsive, performant and consistent with brand and regulatory standards - Champion scalable, component-based design to reduce experience fragmentation as domain teams build and ship independently Cross-Functional Collaboration & Delivery - Partner with domain PMs to establish clear integration standards ensuring domain-built features meet channel-level quality, consistency, and accessibility bars - Collaborate with analytics teams to define and track channel-level KPIs (MAU, self-service task awareness, feature adoption, experience consistency score, NPS), build performance dashboards, and run data-informed optimization - Align with marketing and personalization teams to ensure member lifecycle moments are reflected intelligently in the authenticated experience - Anticipate cross-team risks and dependencies, lead resolution across product, design, engineering and operations - Serve as the channel team’s voice in enterprise product planning, ensuring the authenticated experience has clear representation in roadmap and investment decisions Who You Are - Member-obsessed with a strong understanding of Medicare Advantage and Medicaid member perspectives - A systems thinker able to integrate channel strategy with detailed component knowledge - Data-driven and experimentally minded, adept at defining and interpreting KPIs - Highly collaborative, skilled at influencing without authority and building trust across diverse teams - An advocate for quality and compliance with strong focus on accessibility and HIPAA requirements Required Qualifications - 5+ years of digital product management experience with ownership of consumer-facing platform or channel experiences - Proven success coordinating across multiple product teams without owning their backlogs - Strong analytical skills, including KPI definition, behavioral data interpretation, and A/B testing - Deep understanding of UX principles, responsive web design, accessibility standards (WCAG), and component-based design systems - Experience in regulated industries with compliance and governance emphasis - Demonstrated ability to influence senior stakeholders and drive cross-functional alignment - Exceptional communication, storytelling, and executive presence Preferred Qualifications - Experience in healthcare, Medicare Advantage, payor or member services - Background in personalization platforms, member engagement frameworks, or omnichannel strategy - Experience with design system governance or platform-level product ownership - Familiarity with notification systems, messaging infrastructure, or in-app engagement tools Additional Information - Role is primarily remote; occasional travel to Humana offices may be required - Competitive benefits include health coverage from day one, paid time off, 401(k) plan with employer match, tuition assistance, parental leave, and more - Scheduled weekly hours: 40 - Pay range: $126,300 - $173,700 per year - Bonus incentive plan eligibility based on company and individual performance - Application deadline: 04-09-2026 About Humana Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company providing insurance and healthcare services to millions of people, delivering care to improve quality of life for Medicare and Medicaid populations, families, individuals, military personnel, and communities. Learn more at Humana.com. Equal Opportunity Employer Humana is committed to equal employment opportunity without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status.