UX CONTENT DESIGNER

Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Duties Serves as UX Content Designer for Marine Corps Community Services (MCCS) enterprise digital platforms, including installation websites, MCCS Connect, and related services. Responsible for designing, writing, and maintaining user-centered content that supports clear, consistent, and effective digital experiences. Applies knowledge of user experience principles, content design, and plain language standards to ensure information is structured and presented in a way that supports user needs and service delivery. Works collaboratively with product, design, and development teams, as well as installation stakeholders, to improve usability and consistency across platforms. Works collaboratively with product managers, UX designers, UX engineers, and installation stakeholders to support content consistency and usability across distributed environments. Major Duties and Responsibilities - Designs and develops user-centered content for digital platforms, including web and mobile experiences - Writes, edits, and refines content using plain language principles to improve clarity and usability - Structures content to support intuitive navigation, accessibility, and task completion - Collaborates with UX designers and product managers to ensure content aligns with user flows and feature functionality - Participates in Agile processes, including backlog refinement and sprint activities, to represent content needs in product development - Conducts content reviews and audits to identify gaps, inconsistencies, and opportunities for improvement - Translates complex program, policy, and service information into clear, concise, and actionable content - Supports the development and use of content patterns, templates, and reusable components - Works with developers to ensure content is implemented effectively within system and platform constraints - Uses analytics, search data, and user feedback to evaluate content performance and recommend improvements - Provides guidance to installation personnel on content best practices and effective use of digital platforms - Assists in developing documentation and training materials to support consistent content practices - Ensures content aligns with accessibility standards and applicable policies (e.g., Section 508) Knowledge, Skills, and Abilities - Knowledge of user experience (UX) principles, content design, and information architecture - Ability to write and edit clear, concise, and user-centered content - Knowledge of plain language standards and digital content best practices - Ability to structure content to support usability and efficient navigation - Skill in conducting content reviews and applying insights to improve user experience - Ability to collaborate effectively with cross-functional teams and stakeholders - Familiarity with content management systems and digital publishing processes Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required. Key Requirements See Duties and Qualifications Requirements EVALUATIONS: