UX/UI Designer - TELUS Health (18 Month Contract)

Our team and what we'll accomplish together At TELUS Health, our mission is to become the most trusted wellbeing organization in the world. As a key pillar of this vision, the Experience Design team is dedicated to creating human-centered digital experiences that empower patients, providers, and administrators to deliver and receive exceptional care. The Design Team at TELUS Health Virtual Care is the creative engine behind our platform innovation. We sit at the intersection of healthcare complexity and elegant simplicity, responsible for translating clinical needs into intuitive, scalable experiences that drive meaningful health outcomes across our global user base. This position is a contract role covering a maternity leave, expected to last until November 20, 2027. What you'll do To do this effectively, we need a Senior UX/UI Designer who can balance the strategic vision of our platform evolution while mastering the intricate details of healthcare workflows and user needs. You will be the driver behind our design excellence, responsible for defining how our members, providers, and administrators experience care—from discovery and planning through execution and impact. You will be expected to look at a healthcare challenge from 20,000 feet to understand its systemic impact, and then dive into the micro-level user research, design systems, and iterative refinement to solve it. - Lead end-to-end design across web and mobile experiences for members, providers, and administrators. - Collaborate with Product, Engineering, and Clinical teams to define user flows, interaction models, and design system patterns. - Translate research insights and behavioral data into clear, actionable design solutions. - Create and iterate on wireframes, prototypes, and high-fidelity visual designs that bring ideas to life. - Ensure consistency and quality through adherence to design systems, accessibility standards, and brand principles. - Facilitate design critiques, co-creation workshops, and collaborative reviews across teams. - Contribute to the evolution of our design system and advocate for best practices in usability and accessibility. - Mentor junior designers and contribute to a culture of craft excellence and continuous improvement. Qualifications What you bring - 5+ years of professional experience in UX/UI design, ideally within digital health, SaaS, or complex platform ecosystems. - A strong portfolio displaying user-centered design process, cross-platform design, and experience solving complex problems. We would like to see how you select design activities that are appropriate for the problems you are trying to solve. - Proficiency in Figma / FigJam - Deep understanding of responsive design, accessibility (WCAG), and usability principles. - Experience working in agile, cross-functional teams. - Ability to think strategically about user experience and system-level design. - Excellent communication and storytelling skills - able to articulate design rationale to diverse stakeholders. - Passion for improving health outcomes and creating meaningful digital experiences that empower people. Nice to Have - Experience designing for healthcare, telehealth, or other regulated industries. - Familiarity with service design, journey mapping, and systems thinking. - Understanding of front-end development principles, (HTML/CSS/React knowledge is a plus). - Experience planning and executing research activities such as concept testing and usability testing. - Exposure to data-driven design or behavior change frameworks. Salary Range: $86,000-$136,000 Performance Bonus or Sales Incentive Plan: 15% Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as: - Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family - Flexibility to work in-office, virtually or a combination of both, based on the role's requirements - Generous company matched pension and share purchase programs - Opportunity to give back to communities in which we work, live and serve - Career growth and learning & development opportunities to develop your skills - And much more … Job Type: This is for a current vacancy A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly. TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.