Accessibility - Project Manager

People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Deque's core values are central to our culture of customer satisfaction. Do you share them?

Innovation with results that matter
Deliver what you promise
Can-do attitude
Open, direct & respectful communications
We care deeply
We practice humility

At Deque, you’ll work with the best and brightest minds in the industry, sharing best practices, tackling new issues and uncovering new approaches. Accessibility Consultants at Deque also love their jobs because of the support systems in place.

Deque experts regularly contribute to W3C Accessibility Working Groups and collectively hold more CPACC, WAS, & CPWA certifications issued by the IAAP than any accessibility testing company in the world.
Position Summary

Deque is seeking a full-time Project Manager to join the Professional Services team. Our ideal candidate for this position is an enthusiastic, hands-on, project manager who has a track record of making customers successful. This role will be the primary customer contact with responsibility for delivering consulting services and product implementations. The Project Manager will lead multiple concurrent projects with responsibility for customer satisfaction leading to growth for the Deque brand and our enterprise products and services.

You will be part of a cross-functional Services team and work closely with senior management, colleagues in Sales and a team of accessibility consultants. The Project Manager must be delivery-focused, with the ability to manage all aspects of project delivery, including resource planning and financial management. The ideal candidate will thrive in a fast-paced, open environment where personal responsibility and open, direct, respectful communications are highly valued.
Primary Responsibilities

Deliver consulting services and product implementation projects leading to high customer satisfaction
Develop and manage resource plans, project schedules, financial forecasts, and other deliverables based on statements of work
Work closely with Account Executives and Customers to define project objectives, goals, scope, success criteria and deliverables, aligned with company goals and in collaboration with senior management and stakeholders
Implement change management tools and techniques to negotiate scope, schedule, and financials in a flexible manner to optimize project results
Lead productive meetings and communicate effectively to ensure project success
Develop positive working relationships with stakeholders and Accessibility Consultants to ensure that the customer receives the best possible advice/outcome
Understand and anticipate requirements internally and externally
Influence and shape the solution approach with a focus on development for accessibility
Proficient use of Deque chosen Professional Services automation tool
Report on billable hours, manage project budget and assist management in meeting utilization and revenue goals
Develop strong client relationships that lead to mutual successes
Be an important part of achieving our mission of Digital Equality
Learn and stay current on accessibility standards [i.e.WCAG and Section 508]
Learn and use our software products to develop a deep knowledge of the technology and its leverage in solving customer problems
Know and understand common accessibility issues, severity levels, and how to present guidance on results and remediation
Mentor the customer that accessibility is a journey and not a project and help them understand the benefits of shifting left
Bring the “voice of the customer” to the rest of the company, and especially to the product development teams and provide them with insight and opportunities to understand how the products are used
Help identify and resolve recurrent/important problems in customer interaction or project execution
Other duties as assigned at the discretion of your manager

Required knowledge, skills, and abilities

Minimum four years of Project Management experience
Two years of experience working with External Customers on projects in a professional services environment
Managed a combined body of work in the vicinity of $250k
Experience writing statements of work, change requests and proposals
Demonstrated skills at leading teams of experts in a matrix environment
Excellent communication skills (written, verbal, phone and electronic)
Familiarity with agile web development processes, technologies, and tools
SDLC and CI/CD knowledge
Strong organizational and time-management skills with the ability to handle multiple tasks at once, while still paying attention to detail
Demonstrable ability to manage projects successfully from request to execution, collaborating with multiple organizations and team members
Ability to dynamically craft messaging to multiple audiences based on situational awareness
A strong work ethic and self-starter attitude, with the ability to thrive in a fast-paced environment
Ability to travel throughout India and internationally

Required Education

Bachelor’s degree from an accredited university.

Job Location(s)

Hyderabad, India

Working Hours: Complete US hours (5:30 pm - 2:30 am) IST / (6:30 pm - 3:30 am) IST.

About Deque

Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.

We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. Installed in over 250,000 browsers and with over 4,000 audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.