User Experience/508 Accessibility Specialist
Medical Mutual of Ohio
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans.
Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.
Leads the development and creation of the user experience for digital platforms by developing and executing studies while working effectively within technical, creative, and budgetary constraints. Creates and facilitates workshops and other research methods to understand user needs and translate them into project requirements that adhere to brand and usability standards. Leads the 508 Accessibility compliance process through establishing and maintaining guidelines, remediation and educating development staff. Reviews and analyzes feedback and data from research sessions, literature reviews and incorporates these findings into their decision process to make strategic decisions that align to corporate goals.
Develops, conducts, analyzes, and presents findings from a variety of design and usability research initiatives on current applications and for future initiatives
Develops and maintains usability and accessibility (508) and design standards based on research outcomes, WCAG 2.1 A and AAA standards and industry best practices
Prioritizes work and methods of research for all agile projects assigned to them and also other team members by working closely with stakeholders and team members
Create deliverables including graphics, wireframes and prototypes for projects while following all design and UX standards
Facilitates user testing studies to inform, improve and validate user designs
Review’s deliverables, sites and apps to ensure they are meeting design and usability standards
Conducts 508 Accessibility evaluations both manual and automated for applications to ensure compliance, recommends solutions for remediation and reports on compliance metrics to leadership
Conducts training on accessibility requirements and tools to enable development teams to sustain the compliance of our applications while developing new features
Bachelor’s degree in Computer Science, graphic design, business or related field or equivalent experience
5 years of combined User Experience and UI development Experience
1 year mentoring or coaching other team members
Basic understanding of design principles and best practices for usability
Familiarity with systems development life cycle
Strong presentation, facilitation, and analytical skills
Ability to conduct research techniques such as: usability testing, card sorting and contextual inquiry
Advanced understanding of User Centered Design process and experience
Understanding of web, mobile and responsive applications
Possesses critical and creative thinking skills
Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:
A Great Place to Work:
Top Workplace in Northeast Ohio. Year after year we've received this recognition!
On-site wellness center at most locations. Enjoy personal trainers, towel service, locker room, weight room, elliptical machines, and a variety of classes!
On-site cafeteria serving hot breakfast and lunch, at most locations. Choices ranging from salad bar, made to order, hot and cold sandwiches, or a variety of entrees cooked fresh daily. Convenience store at most locations
Employee discount program. Discounts at many places in and around town, just for being a Medical Mutual team member
Business Casual attire
Excellent Benefits and Compensation:
Competitive compensation plans
Employee bonus program
401(k) with company match and an additional company contribution
Excellent medical, dental, vision, and disability insurance
An Investment in You:
Career development programs and classes
Mentoring and coaching to help you advance
Education reimbursement up to $5K per year
About Medical Mutual:
We strive to create peace of mind. Our customers can trust us to do things right and to help them get value from their health plan. We're the largest health insurer in Ohio and for over 85 years, we've been serving our members and the Ohio communities where they live and work. Medical Mutual is a Top Place to Work in Northeast Ohio with exceptional career opportunities that offer challenge, growth and a great work/life balance. We want talented, innovative, and driven people to help us continue to be the best health insurance choice of Ohioans and help make Ohio the best it can be! Our headquarter building is located in the heart of downtown Cleveland and we have multiple offices throughout the state. Join us at one near you!
At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.