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Digital Accessibility Manager

BT Group

Snowhill, Birmingham,UK

Full time, 3 days a week together out of either our Manchester or Birmingham Digital Hubs (flexible 2 days remote wherever).

Why this job matters
The Accessibility Manager leads activities designed to prevent digital barriers to customer engagement, developing and implementing best practices and guidelines on web content and an inclusive approach throughout the end-to end user journey, delivering a digital experience that is genuinely inclusive for all.

Role Accountabilities

Operates as an accessibility specialist for the digital teams and provide advice on accepted accessibility standards
Manages projects aimed at making applications and systems compliant with accessibility best practices and legislation on accessibility, within a cross functional program ensuring high levels of inclusivity and great customer experience
Drives accessibility compliance strategy across multiple Product Teams
Manages the work for automated and manual accessibility testing team
Develops and implements accessibility best practices and inclusive user experience principles with agile and design ops principles
Drives accessibility and inclusive user experience with key stakeholders and develops an accessibility community
Manages a team of accessibility professionals, recruiting broad skilled multi-disciplinary designers with strong expertise in agile practices and methods applicable to user centred design, taking responsibility for objective setting and upskilling and development
Champions, continuously develops and shares with team knowledge on emerging trends and changes in digital accessibility
Implements continuous improvement opportunities to improve the digital accessibility team processes, ensuring a consistent and coherent process to manage services quality and collaboration across squads through coaching and personal development

Experience required

Experience working as Project or Accessibility Manager for WCAG compliant Products end-to-end development
Experience working as Accessibility Specialist performing accessibility audits, developing accessibility documentation for new features development and actively collaborating with the UI/UX Team
Expert knowledge of assistive technologies and testing tools like NVDA, JAWS, VoiceOver, Talkback, axe, WAWE, Accessibility Insights for Web and others.
Expert knowledge of WCAG standard (2.0/2.1/2.2), Section 508.
Basic understanding of HTML, CSS, and JavaScript
Proficient skills in Project Managment, Problem solving and Strategic thinking
Accessibility Support training and mentoring programs compilation and execution
Strong desion making skills


• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Direct share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.


Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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