Sr Accessibility Specialist

CACI is seeking TS/SCI cleared, dynamic technical professionals to join our UDS program to support our NGA customer. As a team, we focus on the design, engineering, implementation, operations, sustainment and disposal of user facing and data center IT services for our customer. With a strong emphasis on continuous improvement and innovation of user facing and data center services that drives efficiencies and effectiveness. Be a part of something greater than yourself and make a lasting impact at CACI.

What You’ll Get to Do:

CACI is hiring a TS/SCI level cleared Sr Accessibility Specialist joining our team to support our Intelligence customer in Springfield, VA.


More About the Role:

Front line user support for Accessibility Tools and Projects (such as Unclassified Webcams)

Provide client support for all client service report requests to include maintenance and troubleshooting
Development of user support guidelines and documentation
Perform initial remediation and/or coordination for IT Accessibility issues.
Provide accessibility support to NGA's Internal Helpdesk
Be familiar with NGA's IT Architecture, Policies, Procedures, and processes and ensure IT Accessibility is integrated into the procurement, development maintenance and use of ICT
Collaborate with UDS personnel to ensure the establishment of a framework for IT Accessibility.
Create and maintain documentation for all troubleshooting procedures for all accessibility tools and software to aid in remediation
Open service request tickets using Service + and ensure that client support tickets concerning IT Accessibility and/or reasonable accommodations are resolved
Assist Reasonable Accommodations in navigating CIO-T service processes
Work with CIO-T personnel to ensure more efficient processes and resolution of reasonable accommodation and/or IT Accessibility requests
Provide guidance on IT Accessibility law, policy, and best practices as necessary.

You’ll Bring These Qualifications:

Bachelor's Degree and 5+ years of relevant experience or an equivalent combination of education and years of experience.

These Qualifications Would be Nice to Have:

Experience with Remedy, Service + and other ticket tracking systems
Some experience with machine learning and captioning software
Some experience with knowledge or video relay systems
Experience with Accessibility tools including but not limited to JAWS, ZoomText, and Majic
DODI 8570 certification
Experience documenting and remediating IT issues and processes
Broad experience with NGA's IT Architecture (in particular user facing services architecture, processes, and organizational structure)
General knowledge of Accessibility tools and software
Strong Passion for Diversity, Equity, Inclusion, and Accessibility


What We Can Offer You:

We’ve been named a Best Place to Work by the Washington Post.


Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.


We offer competitive benefits and learning and development opportunities.


We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.


For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.