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Senior Digital Accessibility Specialist


Irving, Texas,US

We are seeking an individual who is passionate about digital accessibility to join the team as a Senior Digital Accessibility Specialist. This individual will report into the SVP, Digital Accessibility Technical Team Lead, and will be responsible for guiding internal partners in digital accessibility development, testing, and remediation, as well as verifying compliance to WCAG and other accessibility standards in alignment with Citi’s ADA policy. This individual will be responsible for educating others on how to implement and test web pages, mobile applications, emails, PDFs, and other commonly used digital file-types for WCAG compliance. Additionally, the Senior Digital Accessibility Specialist will assist with periodic monitoring and reporting of WCAG compliance, as well as designing test processes and procedures. Across all of these efforts will be work to change the culture of the organization, and update “the way we work” to include accessibility considerations.

The Senior Digital Accessibility Specialist is accountable for succeeding against identified metrics. This individual will regularly assume informal/formal leadership roles within teams and must have strong technical expertise and a desire to learn and teach. They must have the courage to always do what’s right, the humility to learn from mistakes, and the ability to make decisions in alignment with the risk appetite of the organization to promote sound outcomes for Citi and its stakeholders.

Act as the subject matter expert (SME) for WCAG guidelines and stay informed of new guidelines as they evolve
Understand how a global matrixed organization operates and functions, and thrive in this type of environment
Consistently focuses on highest priority demands and while maintaining progress on other important work activities; understands how initiatives support organizational success; eliminates activities that distract from the critical few priorities.
Establishes bold performance goals; strives to achieve more than what seems possible and puts in persistent extra effort when needed; holds self accountable for exceeding expectations.
Work across the organization to help drive the adherence and implementation of key compliance guidelines including identifying opportunities to increase effectiveness
Provide expert accessibility feedback in the areas of design (UX/UI), development, and testing to teams across Citi on new features and functionality
Assist accountable parties (technology, journey owners) to interpret accessibility audit reports and identify root causes of defect creation and monitor remediation of those root causes
Partner with groups across Citi to share best practices for digital accessibility
Assumes the intentions of others are based on common goals and shared purpose, and proactively helps colleagues achieve their goals.
Participate in testing and evaluating digital accessibility software


8-11 years front end development experience
5-8 years native mobile development experience
Minimum of 6 years of digital accessibility development and testing for WCAG compliance
Experience implementing WCAG compliant technologies using Swift (iOS), Java and Kotlin (Android), HTML5, JavaScript, CSS, Angular, JQuery
Experience performing accessibility audits using assistive and automated technologies such as VoiceOver, TalkBack, JAWS, NVDA, Attest, axe, Access Continuum, and WAVE
Experience integrating automated accessibility testing with unit testing frameworks such as Karma, Selenium, and Protractor
Experience integrating automated accessibility testing within CI/CD pipeline
Experience with the following digital accessibility guidelines:
W3C Web Content Accessibility Guidelines (WCAG 2.0 and 2.1 A and AA)
Section 508
User Agent Accessibility Guidelines (UAAG)
Authoring Tool Accessibility Guidelines (ATAG)
Experience writing Accessible Rich Internet Applications (ARIA) code within HTML
Experience with PDF/UA and PDF accessibility in general
Consumer-centric; empathetic toward the customer with the ability to put oneself in their shoes
Solid interpersonal skills, with an emphasis on collaborating, influencing, and coaching
Ability to mentor others in methods and techniques for addressing accessibility barriers on web applications and mobile devices and in a variety of forums
Fast learner, with enthusiasm and ability for acquiring knowledge to become a subject matter expert on compliance guidelines and initiatives
Experience working in an agile environment
Experience working with vendors on development and testing for accessibility
Strong verbal and written communication and diplomacy skills, with ability to maintain working relationships across a geographically dispersed organization
Industry certifications desired: International Association of Accessibility Professionals (IAAP) CPACC, ADS, WAS, and/or CPWA, DHS Trusted Tester Training for Web on Windows


Bachelor’s/University degree or equivalent experience


Job Family Group:
Risk Management


Job Family:
Operational Risk


Time Type:
Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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