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Experience Designer

Best Buy

Seattle, WA,US

As an Experience Designer of Best Buy’s Accessibility team, you will be collaborating with fellow Experience Designers, Writers, Researchers, Strategists, Product managers, and Engineers to create human-centered and inclusive experiences in healthcare across digital and physical touchpoints. The Seattle location is preferred but open to San Diego and Boston.

The accessibility team at Best Buy Consumer Health designs transformative experiences that enrich and save lives through technology and meaningful connections, focusing on consumer health products for all. This Experience Designer role will advocate, influence, and innovate across our digital experience community to enhance accessible customer experiences across a wide variety of products, services, and initiatives.

Responsibilities include but are not limited to:

Work with Experience Designers, Product Managers, Engineering Leads, and Business Stakeholders to gain alignment on solutions and align customer and business needs.
Advocate for the prioritization of accessibility-centered changes, refinements, and improvements and present concepts, proposals, and updates to cross-functional partners and executive stakeholders
Support a team of accessibility champions in design roles across the organization
Supports the UX team in solution design by providing insights into current capabilities and functionality across all digital channels and other customer touchpoints.
Create appropriate UX Design deliverables to support the work effort of teams and to ensure standard design practices are utilized and overall experiences are consistent.
Leverage customer research, site metrics, and usability findings to back up assertions, make recommendations, and drive strategy.
Participate in and help to lead UAT
Assist teams in defining the supporting strategy across product teams to create multi-channel experiences that reach into digital and physical touchpoints.
Foster and participate in a culture of collaboration, feedback, and continuous improvement.


Basic Qualifications:

Current online portfolio that demonstrates knowledge and skill in experience design.
2 or more years as an Experience Designer, or an Experience Design related role (e.g. Product Designer, Information Architect, Visual Designer, Interaction Designer, UX Writer, Copywriter, Researcher, etc.)
2 or more years of Experience in the Healthcare Industry (which includes the ability to keep up with the rapidly evolving field of health and wellness user experience)
Knowledge of Accessibility standards and best practices across web and mobile technologies.
2 or more years of experience working with tools such as Figma, Photoshop, Illustrator, Visio, Miro etc.
Knowledge of WCAG 2.1 (Web Compliance Accessibility Guidelines), Screen Readers like Voiceover, Talkback, Jaws etc.


Preferred Qualifications:

Ability to present designs, drive consensus and negotiate trade-offs effectively
Ability to work through complex design solutions and understand the technology behind those solutions

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